I had a bad experience being put on hold for too long and jerked around last night trying to get something from an airline, and it occurred to me that I knew the answer: CS'er and MF'er them!
I knew a guy once who said that if you ever want to get people on the phone to see things your way, even when they've been trained to screw you is say those magic two phrases as many times as possible.
Dr. Ken: Hey, I'm getting a little pissed here.
Operator: Sir, try to remain calm.
Dr. Ken: Yeah, I've been calm. Now I'm MF'ing pissed.
Operator: I understand, but I've told you that we can't refund your . . .
Dr. Ken: Oh, you'll refund my MF'ing money, or you'll put me on with your supervisor, and that CS'er will refund my MF'ing money
Operator: Umm . . . okay, I'll connect you . . .
You see? It's just that easy! Now, I'm not saying you should all excessively CS and MF all through out your day. That would just be rude and crazy like a Tourette's guy, but there are those desperate times where those wonderfully offensive phrases will get you what you MF'ing want out of those dirty CS'ers.